Contact Jonesboro Water Restoration

What's safe to do before the crew shows up in Jonesboro?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What should you have ready when you call Jonesboro Water Restoration?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• Whether the power to the wet area is on or off.
• If you plan to file a claim, which company your policy is with.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Jonesboro home matter on the call?

Typical houses here are two story and ranch homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Low lying lots near the Mississinewa River are more likely to take on outside water in a big storm. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

Homeowners in these parts of Jonesboro use this page:

• Kempton Heights · basements are common
• Douglas Park · basements are common
• Gulicks · basements are common
• Fairmont · most with basements
• Eckels · most with basements

This number also takes calls from nearby Gas City, Fairmount, Upland, Sweetser, Summitville, Swayzee, Van Buren and Gaston. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?

Who's behind Jonesboro Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

The Indiana Chamber's 2025 Best Places to Work list included it in the small companies group. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.